Client Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be replied to in no more than sixty minutes after the support ticket or e–mail was received. If your issue needs further assistance from a server admin, we will forward the trouble ticket or the e–mail to the person on duty and we will leave a comment to let you know that more time will be required for discovering the optimal solution. If you make use of the Optional Managed Services package, all of the server management services included there will be executed whenever you decide.
A Premium–Quality Client Care Service
If you need assistance while using the Hosting Control Panel or with any of the apps that we have installed on the server for you, you can touch base with our help desk support team at any time through the ticketing system. Plus, if you need assistance administering your server, you can order our Optional Managed Services package, which includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting services, backup hard disk drive storage space, etc.
An Easy–to–Navigate Help Section
We have provided the Hosting Control Panel with a fully detailed knowledgebase, which offers detailed explanations of its features and functions. What’s more, we have shot exhaustive video tutorials that will further demonstrate to you how to carry out a particular operation or solve a typically encountered issue. All the educational articles and the tutorial videos are readily accessible from each section of the Hosting Control Panel through the Help and Videos buttons located in the top right corner.