A ticketing system is the most widely used correspondence medium that web hosting providers offer to their customers. It’s most often part of the billing account and is the best way to deal with a problem that takes some time to examine or that needs to be forwarded to a server administrator. Thus, all comments supplied by either side will be kept in one place in case somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will need to sign in and out of no less than 2 accounts to do some operation or to contact the hosting company’s tech support team. If you wish to manage a handful of domains and each one is hosted in its very own account, you will need to use even more accounts simultaneously. It could also take a substantial span of time for the provider to respond to your ticket request.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our Linux web hosting is not separate from the web hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to access it whenever you wish with just a few mouse clicks, without needing to sign out of your hosting account. The ticketing system includes a quick-search field, so you can track down any support ticket that you’ve posted in the past, if necessary. Additionally, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to tackle a specific issue even before you submit a ticket. The response time is maximum one hour, which implies that you can get prompt assistance at any particular moment and in case our client care team recommends that you should do something in your account, you can do it instantly without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything associated with your semi-dedicated account from one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an inquiry or bump into a predicament, you can contact our customer care staff representatives immediately without having to log in to a different admin console. You can search through your website files or check different account settings while sending a new ticket or reading the answer to an old one. In case you’ve got an enormous number of tickets and you want to track down a particular one, you can make use of the clever search functionality, which is available in the Help section of the Control Panel. We’ll make sure you receive a response in no more than 60 minutes irrespective of the essence of your question or problem.