24/7 Customer Support in Web Hosting
The customer and technical support services for our web hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an email. If you currently have an account, you're able to open a support ticket in addition to the other three options for communication. You are able to pick the most appropriate way to contact us based on where you are or what equipment you're using. We are able to help you for almost any hosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 technical support services even on official holidays. All your websites will be available at all times and so will we. With a lot of contact options, you are able to pick the most convenient method to contact us and find out about our services if you don't have an account yet, or ask for assistance in case you're already among our customers. You are able to give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour response time warranty, although it rarely takes over 20 mins to get assistance irrespective of the nature of the problem. With our customer and technical support services, we will be there for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Web Hosting
In case you've got a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or forvarious issues or questions about the pre-installed software the server comes equipped with. In case you haven't acquired a virtual private server plan yet, you are able to learn a lot more about our solutions by giving us a telephone call or through the live chat service. For more technical problems, you can send an email or open a ticket from your billing Control Panel and you'll receive assistance within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical response time in most cases does not extend past 30 minutes. If you're looking for assistance with third-party software, you are able to take advantage of the Managed Services upgrade that you can add to every single VPS package and our admins will help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get quick support in general, let alone if you run an entire server, that's why each and every dedicated server that we offer includes 24/7 support with one-hour answer time guarantee regardless of the situation. The service is totally free for all the problems with your server or the software that was installed from our admins through the setup, therefore you'll be able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you can send an email message, and the actual reply time for both rarely surpasses 30 mins because we have administrators available 24x7. If you want general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you could employ our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server package from your billing Control Panel.